SKYVERSE AI — REFUND & CANCELLATION POLICY
Last updated: August 2026
Operator: Akash Sah (Sole Proprietor), Maharashtra, India
Contact: akashsahartificial@gmail.com · +91 9004648154 · https://t.me/SkyverseAIBot
Web: https://skyverse-os.pages.dev/refund

Welcome to Skyverse AI. This Refund & Cancellation Policy explains how refunds, cancellations, subscriptions, digital products, physical products, and marketplace transactions are handled across the Skyverse AI ecosystem. By purchasing or using any paid service on Skyverse AI, you agree to the terms below.

1. GENERAL POLICY
All purchases made through Skyverse AI are subject to this policy. Skyverse AI acts as:
- Platform provider
- Marketplace operator
- AI service provider
- Digital services provider
Certain products are sold directly by Skyverse AI, while others are sold by independent sellers. Refund eligibility depends on the type of purchase.

2. AI SUBSCRIPTION PLANS
Subscription fees are generally non-refundable after activation because AI resources and infrastructure are consumed immediately.
- You may cancel auto-renewal at any time.
- Cancellation prevents future billing but does not refund the current billing period.
- Access continues until the subscription expires.

3. CREDITS
Purchased credits are non-refundable, non-transferable, non-exchangeable and cannot be converted into cash. Free promotional credits have no monetary value and may expire.

4. DIGITAL PRODUCTS
Examples: templates, AI assets, documents, e-books, software, source code, downloads.
Once access or download has been granted, refunds are generally not available. Refunds may be considered only if a duplicate payment occurred, the product cannot be delivered due to technical failure, or a refund is required by applicable law.

5. PHYSICAL PRODUCTS
For marketplace physical products, refunds or returns may be available when: wrong product received, damaged product, defective product, product significantly different from description, or item lost during delivery. The buyer may be required to submit photos or videos. Products must usually be returned in original condition unless damaged on arrival.

6. ORDER CANCELLATION
Orders may be cancelled before shipment. Once shipped, cancellation may no longer be possible; return procedures will apply where eligible.

7. SELLER RESPONSIBILITY
Independent sellers are responsible for product quality, packaging, warranty, replacement and return eligibility. Skyverse AI may assist in dispute resolution but is not automatically liable for seller actions.

8. MARKETPLACE DISPUTES
Skyverse AI reserves the right to investigate disputes, request evidence, temporarily hold payouts, suspend fraudulent buyers or sellers, and reverse transactions where fraud is confirmed.

9. FRAUD PREVENTION
Refunds may be denied if abuse, chargeback fraud, fake claims, policy misuse, or suspicious activity is detected. Accounts attempting fraudulent refunds may be suspended or permanently removed.

10. PROCESSING TIME
Approved refunds are typically processed within 5–10 business days, depending on the payment provider or banking institution.

11. SUBSCRIPTION RENEWAL
Subscriptions automatically renew unless cancelled before the next billing date. Users are responsible for cancelling before renewal if they do not wish to continue.

12. NO REFUND SITUATIONS
Refunds are generally not available for change of mind, accidental purchase after successful payment (unless required by law), failure to use the service, internet/device compatibility issues outside Skyverse AI's control, or misunderstanding of features already described before purchase.

13. PLATFORM RIGHTS
Skyverse AI reserves the right to reject abusive refund requests, investigate suspicious transactions, limit refund eligibility for repeated abuse, and modify this policy when necessary.

14. CONTACT
Users can submit refund or cancellation requests directly through the Help & Support section inside the Skyverse AI application, or via the contact details above.